Size returns are eating the profit
Shipping out, shipping back, getting the product sellable again. One return can eat the profit from three sales, and most of the time the cause is size uncertainty.
Textile brands
In textiles, site design isn't a matter of aesthetics — it is a matter of return rates. This page covers the two line items that really eat the profit and what can be done on the site side.
Shipping out, shipping back, getting the product sellable again. One return can eat the profit from three sales, and most of the time the cause is size uncertainty.
The customer says "this isn't the colour in the photo". They may well be right: the same fabric looks different under store light and daylight. This is the same metamerism problem the paint industry has, and it can be reduced on the site side.
5 sizes × 6 colours = 30 variants. Thirty products means 900 inventory rows. That is not a number you manage by hand; add a marketplace and it is fully out of control.
Last season's products are still there, sold-out items are visible, the new collection is lost among the old. The visitor can't tell what is actually for sale.
And if you don't know my industry?
You know textile manufacturing — I know selling online. Reducing size and colour uncertainty, managing variant sprawl, and bringing returns down: these are my problems regardless of industry. In paint I had to solve exactly the same two.
Colour matching and variant explosion are the same problem in textiles as in paint — I have managed a 545-variant catalogue.
I can't eliminate it, but I can reduce it. The first step is recording return reasons and making visible which product and which size cause trouble. After that: product-specific size charts, photography on real bodies, and honest notes like "runs small" or "runs large". These are interventions that lower the return rate while barely affecting sales.
Collections are built with dates; when a season ends products aren't deleted, they are archived — links don't break and your search ranking isn't lost. The new collection is prepared in advance and opened with one button.
Yes. When a wholesale buyer logs in they see their own pricing and minimum order rules; a retail visitor never sees them. One inventory, two separate storefronts.
I don't charge for this. If I think we're not a fit, I'll say that plainly too — I take on a few brands a year, not everyone.
Let us talk about your brand